FAQ

Deliveries

Do You Deliver To Me?

We deliver to most of London, and we're planning on expanding soon. It will be a while before we can deliver everywhere, but please enter your postcode into our postcode checker on our homepage to see if we're nearby. If we're not quite in your area, then you can sign up to our newsletter at the bottom of our website, and we will send you an email once we reach your area.

Do You Deliver To Work Addresses?

Yes, we do! If you're ordering to a work address, please add special instructions in checkout to confirm your workplace, and book a 1-hour time slot to make sure your order is planned to arrive within your office hours. It's also best to check with your building reception before ordering, to see if they allow fresh food deliveries; some offices don't.

Can I Choose My Delivery Day And Time?

Yes, you definitely can. We deliver every day, between either 7am - 1pm or 3.30pm - 9.30pm. We also offer 1-hour time slots so you can fit us in around your busy schedule. If you do choose a 6-hour time slot, please make sure you’re flexible - and it helps to add special instructions to your order.

This way we can make sure your food is kept safe and can be easily found if you are out when we stop by.

I'd Like To Change My Delivery Day / Time Slot. What Should I Do?

To change your delivery day or time slot, log into your account and open 'My Orders'. Next, choose the order you want to edit, and click on View/Edit to change your day or time slot. Please note routes are planned in advance to make the most of our electric vanimals, so all dates and times are final once the deadline passes.

What Will You Do With My Shopping If I'm Not In?

If there’s a chance you might not be in when we deliver, please add some instructions for your Farmdropper when you place your order - or let us know as soon as you can before your delivery arrives ([email protected] or 0203 770 9300). Some good hiding places are: behind a front gate, under or inside a clean recycling bin, or with a neighbour you're friendly with. However, we cannot deliver alcohol unless you are home to accept the order.

What If I Can't Find My Delivery?

If you aren’t in when we deliver, your shopping will be in your safe place, or we will have sent you a text or email to confirm where your Farmdropper has hidden everything. If you still can't find your order, then please get in touch with us as soon as you can. We're on 0203 770 9300 or [email protected]

How Will My Cold Food Stay Fresh?

All chilled food is packed in thermal packaging, which is guaranteed to keep your food safely refrigerated under 5 degrees celsius until it is delivered to your address. Fresh fruit, veg and dry goods are packed in an open box, and baked goods are either in a paper bag or box, depending on how they come from our producers.

If you're not in to receive your order, we will leave our packaging behind to keep your food cold for as long as possible. These thermal packages don't last forever though, so please do your best to collect your order quickly.

What Do I Do With The Packaging?

We would love to reuse our thermal packaging, so please give these bags back to your driver on your delivery day if possible, or have them ready when you next order. We'll reuse them again and again.

What Does 'Reduced Packaging' Mean?

We don't use much packaging to begin with, but our Reduced Packaging option will help us to be even more eco-friendly. Reduced Packaging is the online version of bringing a tote-bag to the farmer's market: we skip the usual cardboard box and pack straight into a reusable plastic crate, and any chilled items will go into thermal packaging that our drivers can collect right away. Our lovely drivers are more than happy to carry the crate into your kitchen, or help you unpack at the door - whatever works for you.

What Happens If I Miss My Delivery Slot?

If you're running late, please let us know so we can plan to hide your shopping or speak to a neighbour to keep everything safe. We'll do everything we can to make sure your food is okay, but please do try to make it on time to get your food in the best condition.

What If I Have An Emergency And Can't Accept My Delivery Anymore?

If you have been called away unexpectedly, please call 0203 770 9300 as soon as possible so we can help find a solution for you.