FAQ

Deliveries

Do you deliver to me?

We deliver to most of London, and we’re planning on expanding soon. It will be a while before we can deliver everywhere, but please enter your postcode into our postcode checker on our homepage (www.farmdrop.com) to see if we’re nearby. If we’re not quite in your area, then you can sign up to our newsletter at the bottom of our website, and we will send you an email once we reach you.

Can I choose my delivery day and time?

Yes, you can! We deliver everyday, and our delivery windows are 7am - 1pm and 3.30pm - 9.30pm. You can also choose a 1 hour time-slot in a delivery window to receive your order. If you opt for a 6 or 7 hour time-slot, please make sure to add special instructions to your order; this helps us ensure your food is kept safe and can be easily found if you are out when we stop by.

6 hour time slot - Morning (Free over £30) 1 hour time slot - Morning
(£3)

7am - 1pm

Please include special instructions with your order in case you need to pop out

7am - 8am
8am - 9am
9am - 10am
11am - 12pm
12pm - 1pm
6 hour time slot - Afternoon & Evening (Free over £30) 1 hour time slot - Afternoon & Evening (£3)

3:30pm - 9:30pm

Please include special instruction with your order in case you need to pop out

3:30pm - 4:30pm
4:30pm - 5:30pm
5:30pm - 6:30pm
6:30pm - 7:30pm
7:30pm - 8:30pm
8:30pm - 9:30pm

I’d like to change my delivery day / time slot. What should I do?

If you need to make any changes to your delivery day or time slot, please email [email protected] in office hours, at least two days before your delivery is due. Routes are planned 48 hours in advance so changes can’t be made after this point.

What will you do with my shopping if I’m not in?

If you think you might not be in when we deliver, please add some special instructions for our driver when you place your order - or drop us an email before your delivery arrives. Some good hiding places are: behind a front gate, under or inside a clean recycling bin, or with a neighbour you’re friendly with. (Careful, they might expect a share of your food!)

What if I can’t find my delivery?

We will always aim to follow your delivery instructions, or to find somewhere safe to hide your shopping if you’re not in - but if you can’t find your order then please get in touch with us as soon as you can. We're on 0203 770 9300 or [email protected].

How will my cold food stay fresh?

All chilled food is packed in thermal packaging, which is guaranteed to keep your food safely refrigerated under 5℃ until it is delivered to your address. Fresh fruit, veg and dry goods are packed in an open box, and baked goods are either in a paper bag or box, depending on how they come from our producers.

If you’re not in to receive your order, we will leave our packaging behind to keep your food cold for as long as possible. These thermal packages don’t last forever though, so please do your best to collect your order quickly.

What do I do with the packaging?

We would love to reuse our branded boxes and thermal packaging, so please give them back to your driver on your delivery day if possible, or have them ready when you next order. We’ll reuse them again and again.

What does ‘Reduced Packaging’ mean?

We don’t use much packaging to begin with, but our Reduced Packaging option will help us to be even more eco-friendly. Reduced Packaging is the online version of bringing a tote-bag to the farmer’s market: we skip the usual cardboard box and pack straight into a reusable plastic crate, and any chilled items will go into thermal packaging that our drivers can collect right away. Our lovely drivers are more than happy to carry the crate into your kitchen, or help you unpack at the door - whatever works for you.

What happens if I miss my delivery slot?

If you're running late, please let us know so we can plan to hide your shopping, or speak to a neighbour or concierge to keep everything safe. We'll do everything we can to make sure your food is okay, but please do try to be on time to get your food in the best condition.

If we cannot make your delivery at all, it may be possible to reschedule (subject to availability) - but unfortunately we will not be able to process any refunds because of the bespoke nature of these orders.

What if I have an emergency and can’t accept my delivery anymore?

If you have been called away unexpectedly, please let us know as soon as possible so we can help find a solution for you. We’re on 0203 770 9300 or [email protected].